Refunds and Returns
Buy with Confidence
We care about our customers and our products. If you receive an order that leaks or is defective in any way, we will replace, repair, or exchange the item for you.
Below are the details. After reading the following conditions regarding AleHorn returns, please contact us to submit an item for refund/return.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Exchanging, replacing or repairing defective items
To return a defective item, please send the following information to support@alehorn.com.
- a photo of the issue
- description of the issue
- photo of the box that arrived
- photo of the shipping label
- your order number or proof of purchase
- shipping address
- contact information
If you qualify, we will process a replacement for you and provide you any further instructions. Items with natural cosmetic imperfections or varied shape, texture or volume are not considered defective.
If the warranty is claimed within 30 days from the delivery date, then you do not need to pay for anything. However, if your order has already exceeded 30 days, you will have to pay for the shipping and handling fee of the replacement item. We do not offer refunds once the order is beyond 30 days. Handling and shipping fee is $15.00 USD minimum, could be more depending on the items.
Exchanging or returning items that are not defective
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. You also need to submit a refund request to support@alehorn.com to be granted an RMA number for the return to be authorized.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Items that cannot be returned, exchanged or refunded:
- Custom Engraving
- Gift cards
- Shipping charges on any items that were shipped or attempted to be delivered.
Shipping Fees
For any item that was shipped, shipping charges are non-refundable. If your request for refund is approved before an item is shipped, your shipping fees will be returned.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@alehorn.com.